This article covers password reset along with a quick tour of the log-in page, with sections ordered with how often their use comes up.
Self-Service Password Reset
The password functions of CallPlease are designed so that no one knows your password and no one can use our interface to check on whether they have your email address right. Like most parts of the CallPlease experience, you can take a self-service approach to resetting your password. Any user with an active account can use the password reset function on the log-in page to have the system send out a Password Reset email to that email address. UNLESS your company users our Single Sign-On (SSO) features. (see below)
- On the Log In page (https://webapp.callplease.com/sign-in.html), click the Forgot Password? link
- On the Reset Password Request page (https://webapp.callplease.com/account/reset-password-request.html), there is only one text entry field. Type in the email address for your account and click the big blue button that reads “Request Password Reset Email.”
- The CallPlease machine in the sky will immediately send an email from email@example.com IF you have entered an email address that corresponds with a CallPlease user account. If you enter an email address that doesn’t have an account attached to it, nothing happens. If you have an email address that takes many forms but all goes to the same place, the CallPlease machine won’t know that. You have to use the exactly correct spelling. So, even though Jsmith@company.com and firstname.lastname@example.org go to the same mailbox, we won’t know that. It’s on you to get it right (or try all the combinations).
- By the way, almost all email systems like to place emails from support@ in Junk mail folders. This is probably the case for all your password reset emails.
Check my Account
The Check my Account link takes you to a page that can help resend the Welcome to CallPlease email when you first get your account. Most often, you are using this function because you missed the Welcome email that came when you were invited to join activate your account – probably because you weren’t looking for it and it went to your SPAM folder.
Single Sign-On (SSO) and other fun facts
You may notice that there is a link to external or SSO-based authentication. This is an enterprise feature that allows users to log-in using the same credentials they use for logging into their network. Pretty cool.
If you are a user and not a member of the IT team, chances are you will need them to get this working. Contact email@example.com or submit a request for more information to the Support Team, if you are interested.
If your company uses SSO, our email reset function can’t help you. You need to use your company log-in.
One of the reasons we like SSO so much is because it supports the state of Flow. Flow, from a psychology perspective, is a optimal place of both challenge and capability and genuinely makes people happy. You can learn more about flow here: https://en.wikipedia.org/wiki/Flow_(psychology)
Admin Password Reset
Company Admins and IT Admins can also reset passwords. In the People menu, there are cute little paper airplanes next to each user’s name. Those icons, when clicked, reset the password of that user and immediately send them a Password Reset email to the address on their account and from firstname.lastname@example.org