It’s not exactly Digital Transformation, but it’s a good place to start.
Lately we have been adding a lot of new CallPlease customers in a segment we often call Consumer Services. This includes lots of different types of businesses that have a few things in common:
- Customers call them
- They go and do something for their customers
- While they are out, customers keep calling (which is good)
- Sometimes they don’t get their messages for all the reasons we created CallPlease
For these customers, CallPlease begins as a replacement for the old fashioned message pad, maybe some texts and emails, but generally the same Call Chaos that inspired us from the very beginning. Once they rid of the paper messages and the endless supply of missed calls or slow responses, they get into the real fun a power of CallPlease: You can build all your business process into it – not just calls!
Between the completely customizable Call Actions, Shared Call Logs, Queue Logs and tags, you can a lot of tools at your disposal to keep track of things like, billing, following up on a regular basis, sending an email, assigning to another department. Seriously, it can be mind blowing.
We will be putting together all the best tips and tricks on using CallPlease in businesses like these:
- Lawn Care
- Pool Care
- Electrical installation and repair
- Heating and Air Conditioning
This post will be a launching-off point for more specific suggestions on how to configure all your customizations to get the most out of CallPlease.
For now, start with getting rid of those paper Message Pads. Save a tree and join us in the 21st century. 😉